Shinhan Bank has been recognized as the Best Domestic Bank in Korea and Best Channel Convergence Bank in Asia by Asian Banker in its evaluation of consumer banks in the Asia Pacific, Middle East, and Africa regions.
The Asian Banker selects the best bank in each country every year after it analyzes financial results, including the market share of core products and risk in the retail banking sector, and non-financial results, including core strategy, products, and services.
The Asian Banker announced that Shinhan Bank received high marks in every sector, including customer-centered products and services, consumer protection such as preventing customer private information leaks, customer satisfaction, small-loan finance, and small business support, along with its superior financial performance.
In particular, Shinhan Bank was selected as the best Asian bank in the channel convergence sector for the first time in Korea. The bank has drastically improved customer financial transaction procedures through the organic relationship between online channels and offline store channels.
An official from Shinhan Bank said, “We have won the best awards in the retail sector for six consecutive years from 2009 and four consecutive years from 2012. We will turn into a bank with internationally well-recognized competitiveness in the future.”